by Kelcy Modrynski | May 24, 2022 | Blog, Service Management
A service management process is a framework that outlines best practices for companies that deliver services to their customers. The importance of service management cannot be overstated: this practice helps you create the appropriate mix of people, processes, and...
by Kelcy Modrynski | Apr 20, 2022 | Blog, Service Management
There are 5 stages of the Information Technology Infrastructure Library (ITIL) service lifecycle: strategy, design, transition, operation, and service improvement. These ITIL service management processes drive success for many teams in IT service management and...
by Kelcy Modrynski | Apr 20, 2022 | Blog, Service Management
Some of the most-well known and prominent cycles in life have 5 stages. The cell cycle, the grief cycle, even puberty break up into 5 phases. Today, we are adding another item to that list by discussing the ITIL service lifecycle. The service lifecycle, also...
by Kelcy Modrynski | Apr 20, 2022 | Blog, Service Management
In IT service management (ITSM) there is perhaps no more well-known framework than the ITIL. Originally created back in the 1980s, the Information Technology Infrastructure Library (ITIL) provides ITSM teams with a customer-centric approach to IT service management,...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
Certain business functions and processes are considered mission-critical, from basic IT help desk roles and responsibilities to tracking time and expenses, IT service management systems, organizational governance, and more. In many organizations, individuals or teams...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
Working in IT service management (ITSM) means having a full workload every day. From resolving an array of customer issues to configuring the best way to deliver IT services, the job of the ITSM team is never done. One way to help ease the workflow is to use a service...
