by Kelcy Modrynski | Sep 26, 2024 | Blog, Organizational Governance, Project Management, Service Management
There are many reasons why it can be beneficial for a business to own its own IT Service Management (ITSM) system, including: Improved efficiency ITSM can help streamline processes, reduce resource utilization, and eliminate redundant tasks. Better customer...
by Kelcy Modrynski | May 24, 2022 | Blog, Service Management
A service management process is a framework that outlines best practices for companies that deliver services to their customers. The importance of service management cannot be overstated: this practice helps you create the appropriate mix of people, processes, and...
by Kelcy Modrynski | Apr 20, 2022 | Blog, Service Management
There are 5 stages of the Information Technology Infrastructure Library (ITIL) service lifecycle: strategy, design, transition, operation, and service improvement. These ITIL service management processes drive success for many teams in IT service management and...
by Kelcy Modrynski | Apr 20, 2022 | Blog, Service Management
Some of the most-well known and prominent cycles in life have 5 stages. The cell cycle, the grief cycle, even puberty break up into 5 phases. Today, we are adding another item to that list by discussing the ITIL service lifecycle. The service lifecycle, also...
by Kelcy Modrynski | Apr 20, 2022 | Blog, Service Management
In IT service management (ITSM) there is perhaps no more well-known framework than the ITIL. Originally created back in the 1980s, the Information Technology Infrastructure Library (ITIL) provides ITSM teams with a customer-centric approach to IT service management,...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
Certain business functions and processes are considered mission-critical, from basic IT help desk roles and responsibilities to tracking time and expenses, IT service management systems, organizational governance, and more. In many organizations, individuals or teams...
