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Service Management Framework
IT service management providers have a lot on their plate—from dealing with customer problems to figuring out the best way to deliver their services, there are many aspects to running a successful service business. How do you ensure that your services are topnotch and...
ITSM Tools
Modern businesses of all sizes and across virtually all industries rely on IT services for their daily operations—from individual applications to full-service IT service management. As defined by Gartner, IT services “refers to the application of business and...
ITIL Service Management Processes
IT departments are often the unsung heroes in the business world. Teams depend on them to increase their capabilities and customers need a reliable expert to troubleshoot their problems. But IT departments can be integrated into a business's success far beyond...
IT Service Management Examples
The importance of service management in IT increases with every technological advancement. In fact, the introduction of the Gartner ITSM magic quadrant 2020 report explicitly recognized the importance of ITSM tools saying, “IT service management tools are vital for...
Why you should use your own ITSM Solution
There are many reasons why it can be beneficial for a business to own its own IT Service Management (ITSM) system, including: Improved efficiency ITSM can help streamline processes, reduce resource utilization, and eliminate redundant tasks. Better customer...
What Are Service Management Processes?
A service management process is a framework that outlines best practices for companies that deliver services to their customers. The importance of service management cannot be overstated: this practice helps you create the appropriate mix of people, processes, and...
What Are the 5 Stages of ITIL?
There are 5 stages of the Information Technology Infrastructure Library (ITIL) service lifecycle: strategy, design, transition, operation, and service improvement. These ITIL service management processes drive success for many teams in IT service management and...
What are the 5 Stages of the Service Lifecycle?
Some of the most-well known and prominent cycles in life have 5 stages. The cell cycle, the grief cycle, even puberty break up into 5 phases. Today, we are adding another item to that list by discussing the ITIL service lifecycle. The service lifecycle, also...
What Are the ITIL Service Management Processes?
In IT service management (ITSM) there is perhaps no more well-known framework than the ITIL. Originally created back in the 1980s, the Information Technology Infrastructure Library (ITIL) provides ITSM teams with a customer-centric approach to IT service management,...
Which ITSM Tool Is Best?
Certain business functions and processes are considered mission-critical, from basic IT help desk roles and responsibilities to tracking time and expenses, IT service management systems, organizational governance, and more. In many organizations, individuals or teams...
What Are the 4 P’s of Service Strategy?
Working in IT service management (ITSM) means having a full workload every day. From resolving an array of customer issues to configuring the best way to deliver IT services, the job of the ITSM team is never done. One way to help ease the workflow is to use a service...
What Is a Service Management Framework?
Behind any good IT service management is a solid service management framework, which provides the guidelines and structure for managing and supporting IT services. Developing a deeper understanding of service management frameworks, the involved processes, and the...
What Are Service Management Processes for IT?
Increased efficiency, more capable technology, and greater customer satisfaction - every IT service provider wants results like this. But how? What if we told you implementing the right service process model can deliver all of these perks and more? Implementing IT...
What Is the Key Focus Around Service Management Framework?
Many companies have felt the frustration of having too many platforms for service management. And the more unique a business may strive to be, the more they may find themselves spread across multiple professional and IT service management solutions, stringing together...
What Are the Types of Service Management?
IT service management (otherwise known as ITSM) is growing rapidly. Already a popular industry, the need for top-tier service management has only expanded as remote and hybrid work policies have become part of a new normal. As the need for ITSM increases, so too does...
What is Service in Business and an Example
You probably learned in a high school business class, accounting, or even economics that in business there are two main categories for what you sell…products or services. As you grow up and begin working, you realize that in many instances, a company can sell both...
What are Services in Service Management?
According to the Information Technology Infrastructure Library (ITIL), a service is “a means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks.” Put more simply, a service is a...
What is an ITSM Example?
Every IT service provider strives for increased efficiency, improved customer satisfaction, and enhanced product capabilities. So how do they accomplish these goals? One of the best ways is by implementing IT service management (ITSM) frameworks and practices. ...
Is Jira an ITSM Tool?
IT teams are busy. Really busy. And as their to-do lists continue to grow, they’ll need all the help they can get. And that’s where IT service management (ITSM) comes in. At its core, ITSM is designed to streamline processes and procedures associated with all aspects...
What Are ITSM Products?
It’s safe to say that the demand for IT service management is growing. As organizations define long-term hybrid or remote work policies, the need for robust, top-tier IT service management has increased exponentially. With more demand than ever, IT service management...
What Is a Service Management Role?
When it comes to IT service management (ITSM), there’s one goal in mind: efficiency. Because of their ability to streamline workflows and the management and delivery of IT services, ITSM tools are becoming increasingly popular. ITSM is a million dollar industry and is...
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